Online Ordering Systems for Restaurants in Kathmandu, Nepal

Restaurants in Kathmandu, Nepal increasingly ask us about building their own online ordering system after seeing how much commission third-party delivery platforms take on every order, sometimes 20 to 30 percent, which erodes margins significantly on already thin-margin food businesses.

A restaurant's own ordering website, integrated with eSewa or Khalti for payment, keeps that commission in the business and also builds a direct customer relationship, repeat customers, email or SMS promotions, loyalty offers, that a third-party platform actively prevents by owning the customer relationship itself.

The realistic tradeoff is that a restaurant's own website needs to actively drive its own traffic through social media and word of mouth, since it does not benefit from the built-in discovery a delivery app provides. Many of our restaurant clients run both: the delivery app for discovery and new customer acquisition, and their own ordering site for repeat customers, where the margin difference matters most.