Contact WebApp Nepal

Most people who contact WebApp Nepal have been thinking about it for longer than they would like to admit. There is a hotel owner in Pokhara who had a browser tab open with our URL for three weeks before sending a message, because he was not sure what to say or whether his project was "big enough" to bother a professional agency. There is a school administrator in Bhaktapur who drafted and deleted four versions of an inquiry email before finally sending a one-liner at 11 pm that said "we need a better website, is that something you do?" There is a cooperative manager in Butwal who called, got our voicemail, and did not leave a message because he thought he needed to have a complete brief ready before he was allowed to ask questions. He called back two days later. We talked for an hour. The project is now live.

The first conversation with WebApp Nepal does not require a brief, a budget number, a completed specification document, or prior knowledge of how web development works. It requires only that you have a business problem you want to solve digitally - a website that is not generating inquiries, an operational process that is breaking at scale, a competitor whose website makes yours look like it was built during a power cut, or simply a new business that needs to exist on the internet in a way that takes it seriously. We take it from there. The first conversation is free. Its only purpose is understanding what you need, so we can tell you whether and how we can help.

How to Reach WebApp Nepal

WhatsApp

WhatsApp is the fastest way to reach WebApp Nepal for a new project inquiry. Send a message with your name, your business type, and one sentence about what you need - we will respond within a few hours on working days. WhatsApp messages come directly to the project team, not to a reception queue. If you have a screenshot of a website you like, a rough sketch of what you are imagining, or even a list of questions, send it in the same thread. WhatsApp is also the best channel for ongoing project communication once a project is in progress - most clients find it more convenient than email for the back-and-forth of a live design or development project.

Email

For inquiries that benefit from a structured written record - formal project requests, RFPs from organisations with procurement requirements, detailed requirement outlines - email is the right channel. Send your inquiry to our project email address and we will respond within one business day with either a direct answer or a request to schedule a discovery call. Email is also the right channel for ongoing project correspondence where a written record matters: proposal reviews, scope change requests, approval confirmations, and invoice queries.

Phone Call

For clients who prefer to talk first rather than write, a phone call is available during business hours. A call is particularly useful if you have a complex situation to explain - the kind of project context that is hard to summarise in text - or if you are unfamiliar with web development terminology and would rather discuss your needs in plain language before anything is written down. Phone calls are also the quickest way to clarify a proposal or get a fast answer to a specific technical question about a project in progress.

Discovery Call (Scheduled)

For new projects with meaningful scope - a custom e-commerce build, a web application, an institutional website for a school or cooperative - a scheduled discovery call is the most productive first step. A discovery call is a structured 45 to 60-minute conversation covering your business, your audience, your current digital situation, your goals, and your timeline. It is not a sales call. It is the information-gathering session that allows us to produce a scoped proposal that actually reflects your needs rather than a generic quote that omits the requirements we did not know about. Discovery calls can be scheduled via WhatsApp message or email request.

What to Tell Us When You Get in Touch

You do not need to have all of this ready before contacting us - the discovery conversation will draw it out. But if you want to give us enough context to respond with something more useful than "let's schedule a call," these are the details that help most:

Your Business and What It Does

What sector are you in, who are your customers, and where do you operate? A trekking agency in Thamel targeting European trekkers has very different needs from a manufacturing company in Simara targeting domestic B2B buyers. Even one sentence about what your business does and who it serves allows us to frame the project correctly before the first conversation.

What You Need Built

A new website, a redesign of an existing one, a web application, an e-commerce store, a management system - or simply "I am not sure, I just know something needs to change." All of these are valid starting points. If you know you need eSewa and Khalti payment integration, or a Nepali-language interface, or a specific feature like a booking calendar or a notice board system, mention it. If you do not know what you need yet, that is fine - it is what the discovery conversation is for.

Your Timeline and Budget Range

If you have a launch deadline - a school admission season opening, a festival promotion period, a grant reporting deadline - tell us upfront so we can assess whether your timeline is achievable before either party invests time in scoping. A rough budget range is also useful: not because we will simply fill it, but because it allows us to calibrate the scope of the proposal toward what is actually actionable rather than producing a comprehensive wish-list that is three times what you planned to spend.

What Happens After You Contact Us

Same-Day or Next-Business-Day Response

Every inquiry to WebApp Nepal receives a response within one business day - typically within a few hours during working hours for WhatsApp messages. The initial response will either answer your question directly, schedule a discovery call, or ask one or two clarifying questions before we can do either. We do not send automated acknowledgement emails that say "your message has been received and someone will be in touch" and then go quiet for three days. If you contact us on a working day, you hear from a person who has read your message the same day.

Discovery Call or Conversation

For projects beyond a simple website refresh, we will suggest a discovery call - a structured conversation that typically lasts 45 to 60 minutes and covers your business context, audience, current digital situation, goals, technical requirements, and timeline. This conversation is the foundation of the proposal that follows. Clients who go through the discovery call process receive proposals that are specific to their actual needs. Clients who skip it receive proposals that are approximations. We recommend the call for any project above NPR 60,000 in anticipated scope.

Proposal with Sitemap, Features, Timeline, and Pricing

Within three to five working days of a completed discovery conversation, we deliver a written proposal. The proposal contains a sitemap (the complete list of pages or modules for the project), a feature scope (what will be built and what will not), a project timeline with key milestones, and a fixed NPR price or milestone-based payment schedule. Proposals are written in plain language, not technical jargon, and are structured so you can read them alongside a competitor's proposal and make a direct comparison. If anything in the proposal is unclear or does not match what you intended, we discuss and revise before any work begins.

Project Kickoff

Projects begin with a deposit - typically 40 to 50 percent of the total project cost - and a formal kickoff session where the scope is reviewed in detail, content and asset requirements are confirmed, key contacts on both sides are established, and the communication channel for the project is agreed. From the kickoff session, the project enters active design and development with two-week sprint reviews for larger projects, or a consolidated design-then-development flow for smaller website projects. You will see work at every milestone, not just at the end.

Where We Are Located

WebApp Nepal is based in Kathmandu, Nepal. Our primary working location is in the Kathmandu Valley, and we work with clients across Nepal - Pokhara, Chitwan, Butwal, Bhairahawa, Birgunj, Hetauda, Dharan, Biratnagar, Dhangadhi, Nepalgunj, and all other regions - entirely remotely, with the same project communication quality and delivery standard as on-site work. We also work with Nepali diaspora businesses targeting Nepal markets from the UK, Australia, USA, UAE, and Japan, and with international organisations operating development programmes in Nepal. Location has not been a barrier to any project we have delivered.

Office Hours

WebApp Nepal operates Sunday through Friday, 9:00 AM to 6:00 PM Nepal Standard Time (NST, UTC+5:45). Saturday is our rest day. WhatsApp messages received outside office hours are responded to on the next working day morning. For clients in different time zones - particularly international tourism businesses and diaspora clients - we accommodate scheduled calls at mutually convenient times, including early morning or evening NST calls for European and North American clients.

For Organisations with Formal Procurement Requirements

NGOs, INGOs, government bodies, and large corporate organisations that require formal vendor registration, RFP responses, tax clearance certificates, PAN documentation, or company registration evidence before engaging a vendor should mention this in the first contact message. WebApp Nepal holds the documentation typically required by formal procurement processes and can provide company registration certificates, PAN details, and formal quotation letters on official letterhead. Allow additional lead time for formal procurement engagements - the proposal timeline above applies to standard commercial projects.

The project your business needs has a starting point, and that starting point is a message. It does not need to be long, detailed, or perfectly worded. It needs to exist. Send it, and we will take the conversation from there.