# Online Ordering Systems for Restaurants in Kathmandu, Nepal

> A restaurant's own online ordering site, paid through eSewa or Khalti, avoids the 20–30% commission that third-party delivery platforms charge and builds a direct customer relationship for repeat orders and promotions.

Source: https://webappnepal.com/blog/restaurant-online-ordering-system
Provider: WebApp Nepal, Kathmandu, Nepal
Published: 2026-01-29
Updated: 2026-08-07T21:03:41.000000Z

Restaurants in Kathmandu, Nepal increasingly ask us about building their own online ordering system after seeing how much commission third-party delivery platforms take on every order, sometimes 20 to 30 percent, which erodes margins significantly on already thin-margin food businesses.

A restaurant's own ordering website, integrated with eSewa or Khalti for payment, keeps that commission in the business and also builds a direct customer relationship, repeat customers, email or SMS promotions, loyalty offers, that a third-party platform actively prevents by owning the customer relationship itself.

The realistic tradeoff is that a restaurant's own website needs to actively drive its own traffic through social media and word of mouth, since it does not benefit from the built-in discovery a delivery app provides. Many of our restaurant clients run both: the delivery app for discovery and new customer acquisition, and their own ordering site for repeat customers, where the margin difference matters most.

## Frequently asked questions

### Why build your own restaurant ordering system?

Third-party delivery platforms can take 20 to 30 percent commission, which erodes thin margins.

### What else does it give you?

A direct customer relationship, with repeat customers and SMS or email promotions that platforms prevent.

### How do customers pay?

Through integrations such as eSewa or Khalti.